Privacy Policy

Introduction

Clockwork Elite is committed to protecting your personal information and respecting your privacy. This policy explains what data we collect, how we use it, and your rights regarding your information.

By using our services, you consent to the data practices described in this policy. We operate in accordance with Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, and mailing address
• Service Information: Details about your timepiece and service requirements
• Communication Data: Messages sent through contact forms or email
• Transaction Data: Service history, invoices, and payment information

Usage Data

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website and navigation path
• Device information and operating system

How We Use Your Information

We use your personal data for the following purposes:

Legal Basis for Processing

We process your data based on:

• Consent: When you provide explicit consent for marketing communications or optional data collection
• Contract: To provide requested services and fulfill our contractual obligations
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with Canadian tax laws and regulatory requirements

Data Retention

We retain your personal information for the following periods:

• Service Records: 5 years after last service for warranty and historical reference
• Financial Records: 7 years as required by Canadian tax law
• Contact Form Submissions: 3 years unless longer retention is necessary
• Marketing Data: Until consent is withdrawn or contact becomes inactive

Data Protection Measures

We implement appropriate security measures to protect your personal information:

• Secure data transmission using encryption protocols
• Access controls limiting data access to authorized personnel only
• Regular security assessments and system updates
• Physical security measures at our workshop location
• Breach notification procedures in accordance with PIPEDA requirements

Your Privacy Rights

Under Canadian privacy legislation, you have the following rights:

To exercise these rights, contact us at [email protected]

Third-Party Services

We may use third-party services that have access to your data:

• Analytics Providers: Google Analytics for website usage statistics
• Payment Processors: Secure payment handling through certified providers
• Email Services: Communication platform for service notifications
• Cloud Storage: Secure data storage and backup services

These third parties are contractually obligated to protect your data and use it only for specified purposes.

Data Sharing

We do not sell your personal information. We may share data only in these circumstances:

• With your explicit consent
• To service providers performing services on our behalf
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with business transfers or acquisitions

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately for deletion.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through:

• Prominent notice on our website
• Email notification to registered clients
• Updated "Last Modified" date at the top of this policy